RETURN & REFUND POLICY – Buying Point LLC

Effective Date: January 1, 2026

Buying Point LLC operates https://buying-point.site and sells pet accessories and related products.

Business Address:
1209 Mountain Road PL NE Ste R
Albuquerque, NM 87110, USA

Contact Email: contact@buying-point.site

1. Return Eligibility

You may request a return if:

  • The request is made within 14 days of delivery
  • The item is unused, in original condition, and in original packaging
  • You provide proof of purchase (order confirmation or receipt)

2. Non-Returnable Items

The following items cannot be returned:

  • Used or worn products
  • Items damaged after delivery (not due to our error)
  • Custom or personalized items
  • Perishable goods (if applicable)

3. Refund Process

Once your return is received and inspected:

  • We will notify you of approval or rejection
  • If approved, refunds are processed within 5–10 business days
  • Refunds are issued to the original payment method

4. Exchanges

We only replace items if they are:

  • Defective
  • Damaged upon arrival

To request an exchange, contact: contact@buying-point.site

5. Return Shipping

  • Customers are responsible for return shipping costs
  • Shipping fees are non-refundable
  • If the return is due to our mistake (wrong or defective item), we will cover return shipping

6. Order Cancellation

  • Orders can be canceled within 12 hours of purchase
  • After this time, orders may already be processed or shipped

7. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account
  2. Contact your card provider
  3. Contact your bank

If still unresolved, email: contact@buying-point.site

8. Contact Us

For any return, refund, or complaint:

Buying Point LLC
Email: contact@buying-point.site
Address: 1209 Mountain Road PL NE Ste R, Albuquerque, NM 87110