Effective Date: January 1, 2026
Buying Point LLC operates https://buying-point.site and sells pet accessories and related products.
Business Address:
1209 Mountain Road PL NE Ste R
Albuquerque, NM 87110, USA
Contact Email: contact@buying-point.site
🚚 1. Shipping Policy
Processing Time
- Orders are processed within 1–3 business days
- No processing on weekends or holidays
Delivery Time
- USA: 3–15 business days
- International: 7–21 business days
Delivery times may vary due to carrier or customs delays.
Shipping Costs
- Shipping fees are calculated at checkout
- Free shipping may be offered during promotions
Tracking
- Tracking details will be sent via email once your order is shipped
Incorrect Address
- Customers must provide accurate shipping details
- We are not responsible for orders delivered to incorrect addresses
Lost or Delayed Packages
- Contact us if your order is delayed or lost
- We will assist in resolving the issue with the carrier
💰 2. Refund & Return Policy
Return Eligibility
- Returns accepted within 14 days of delivery
- Items must be unused, in original condition, and packaging
- Proof of purchase required
Non-Returnable Items
- Used or worn items
- Items damaged after delivery (not due to our error)
- Custom or personalized products
- Perishable goods (if applicable)
Refunds
- Refunds are processed within 5–10 business days after approval
- Refunds are issued to the original payment method
Exchanges
We only replace items if they are:
- Defective
- Damaged upon arrival
Return Shipping
- Customers pay return shipping
- Shipping costs are non-refundable
- If the issue is our fault, we cover return shipping
Order Cancellation
- Orders can be canceled within 12 hours of purchase
Late or Missing Refunds
If you have not received your refund:
- Check your bank account
- Contact your card provider
- Contact your bank
Still need help? Email: contact@buying-point.site
📩 Contact
Buying Point LLC
Email: contact@buying-point.site
Address: 1209 Mountain Road PL NE Ste R, Albuquerque, NM 87110
